An NCT Optare Solo SR works route 87 to Arnold

New survey shows improvements across the board from 2009, as high as 14% in some places

Results from the Nottingham City Transport (NCT) 2011 customer satisfaction survey show a number of improvements for the municipal operator.

Dr Danny Sriskandarajah, Director of the Royal Commonwealth Society and Dean Finch, Group Chief Executive of National Express

National Express has unveiled a special Jubilee Caetano Levante coach to celebrate their sponsorship of the Royal Commonwealth Society’s ‘Jubilee Time Capsule’.

The Jubilee Time Capsule is a large history project, collecting people’s memories from the last 60 years to mark the Queen’s Diamond Jubilee.

A Scania Irizar coach in Chalkwell’s attractive livery

Chalkwell agrees to a full commercial trial of the fuelsaving additive Envirox

Chalkwell Coach Hire & Tours (Chalkwell) has decided to carry out a full commercial trial on Energenics’ fuel saving additive Envirox across the whole of its fleet of 61 coaches and buses, beginning in June this year. An additive dosing unit will be installed at the company’s main depot in Murston near Sittingbourne, Kent, and the bulk diesel fuel storage tank will be treated with Envirox for an initial nine-month period.

Trevor Owens with his award last year, along with Derek Philips, MD of CBW and Gillian Merron, Chairwoman of Bus Users UK

Awards are returning for their 17th year, with Trevor Owens winner of Britain’s Best Driver last year

The UK Bus Awards 2012 is once again gathering nominations for Britain’s best driver. The UK Bus Awards has reopened its website for nominations and is asking operators for their help in gathering passenger feedback.

Pictured with the Customer Service Award at the Coventry Telegraph Business Awards 2012 is Mike de Courcey with members of the Travel de Courcey team

Travel de Courcey is celebrating after winning a prestigious accolade for excellence in customer care.

The Coventry-based operator beat off tough competition to clinch the Customer Service Award at the Coventry Telegraph Business Awards ceremony 2012, held in association with the Coventry and Warwickshire Chamber of Commerce, for its continuous commitment to improving customer care standards.

Reading Buses has seen growth of up to 28% on some routes

Reading Buses claim the escalating cost of fuel is persuading more people to leave their car at home and travel by bus.

Figures released today by the operator reveal passenger numbers are up on a number of routes compared to the same period last year.

Ensign Bus have repainted an Alexander-bodied Dart in the livery of the old City Coach Company

Ensign Bus has decided to commemorate the brown and ivory City Coach Company buses from Brentwood’s roads, 60 years after they were last seen in the town, by repainting one of its vehicles.

Roselyn’s recent open day raised valuable funds for a local hospice

Cornwall-based Roselyn Coaches has been inducted into the Guild of British Coach Operators.

Formed in 1985, the Guild represents over 20 of the UK’s top coach companies. Membership is only open to operators who can demonstrate the highest standards in their operations.

Colin Robertson, Chief Executive of Alexander Dennis

Firm estimates around 1,000 vehicles could be sold each year

NORTH AMERICA Canadian bus manufacturer New Flyer Industries has agreed a deal with Alexander Dennis to introduce low-floor midibuses with a 10-year operational life.

New Flyer is responsible for sales, marketing, manufacturing and aftermarket support, while Alexander Dennis will handle engineering, testing and prototype development activities.